Support
How to get help — and how we support you best
TechTree is designed to be simple and transparent, but questions do come up — especially when you’re onboarding or running outreach.
This page explains how to get support, what to use each channel for, and how we resolve issues quickly.
How to contact support
For any questions, issues, or concerns, contact us at:
This is the fastest and most reliable way to reach the team.
What to contact support about
You should email support if you need help with:
Account access or login issues
Onboarding or setup questions
Outreach concerns or pauses
Candidate ownership or attribution questions
Payment or invoicing queries
Bugs or data inconsistencies
Anything that feels unclear or off
If it affects trust, payments, or candidates, contact support.
What to include in your message
To help us resolve things quickly, please include:
Your name
The email associated with your TechTree account
A short description of the issue
Screenshots or links (if relevant)
Clear context = faster resolution.
Response times
We aim to:
Acknowledge all support requests within 1 business day
Resolve most issues within 1–2 business days
Some issues (e.g. payments, data reconciliation) may take longer — we’ll keep you informed.
Urgent issues
If something is time-sensitive or high-risk (for example):
Outreach running while you’re unavailable
Incorrect messaging
Candidate ownership conflicts
Email [email protected] and clearly mark the subject line as URGENT.
We prioritise these immediately.
Pausing outreach or activity
If you need to:
Pause outreach
Stop a campaign
Take time away
Email support or notify the team — we’ll handle it quickly.
Never feel pressured to keep activity running.
Bug reports & product feedback
We actively welcome feedback.
If you:
Spot a bug
See inaccurate data
Have a suggestion
Email support with:
What you expected to happen
What actually happened
Any screenshots or examples
Your feedback directly improves the product.
Our support principles
We aim to be:
Responsive
Transparent
Fair
Human
If something doesn’t feel right, tell us. Early communication prevents bigger issues later.
Final note
TechTree only works when Talent Partners feel supported and informed.
If you’re unsure about anything — ask. We’d rather answer twice than have you guess once.
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